FAQ
Questions for Customers
How do I donate to a Group in my community?
To donate to a local Scout Group, you need to reach out to the Group in your area. They will be able to share the link to their Group Dashboard. All purchases made through the Group Dashboard will be allocated to that specific Group.
How do I donate to Scouts Canada?
To donate to Scouts Canada, go to Scouts Canada’s Dashboard. All purchases made through the Scouts Canada Dashboard will be allocated to Scouts Canada National.
How do I get a tax receipt for my donation?
Tax receipts are emailed automatically to customers who make a tax receiptable donation through My Scout Group Shop.
How much of my donation goes to the Scout Group?
For Scoutrees 40% of the price of each tree goes directly to the group. 55% covers the cost of the tree, planting, and lifetime maintenance of the forest. 5% goes to cover processing and platform fees.
Who covers the cost of online credit card fees?
5% of every purchase through My Scout Group Shop will go towards covering processing fees from credit card companies and additional platform fees.
I made a mistake with my order – now what?
Questions for Groups and Scouting youth
What is My Scout Group Shop?
My Scout Group Shop (or MSGS) is a fundraising platform from Scouts Canada. It is a one-stop-shop for all things fundraising for Scout Groups. All National fundraiser sales are processed through the platform. Scout Groups are each given their own unique Dashboard page where they can monitor sales, post updates and initiate donations.
How do customers make a donation to my Group?
Share the link to your Group Dashboard. The customer will be able to make a purchase that goes towards your Group’s fundraising goal.
Who is my Group’s Administrator?
For the Scoutrees National Fundraiser, your Group Administrator is the person that completed the Scoutrees registration. You can only have 1 administrator per Group.
One administrator can be assigned to multiple Groups.
One administrator can be assigned to multiple Groups.
How do I register my Group for their Dashboard?
To register your Group with a My Scout Group Shop dashboard you must register for Scoutrees 2025. You will receive further instructions.
How do I sign in as my Group Administrator?
If this is the first time you are signing in as your Group Administrator, you will need to follow the links sent in your Account Confirmation email to set up your password. Please check the Junk Folder of your email inbox if you do not see this email. If you still cannot find the Account Confirmation email, please select “Forgot password” from the main login page.
How do I share my Group’s Dashboard with donors?
Your Group’s Dashboard URL can be shared for donors to make donations to your Group directly from your unique Dashboard.
How do I update my Group’s name?
The Group Administrator cannot update your Group’s name. Please reach out to msgssupport@scouts.ca if there is an issue with your Group name.
How do I change my Group’s crest?
Login to the Admin view of My Scout Group Shop. Scroll down to the “Group Crest” section. Select “Upload image”. Scroll down to click “Save” at the bottom of the screen when complete.
Note: Crest images must be the size 120px x 120px to successfully upload
How do I update my Group’s boilerplate message on the Dashboard?
Login to the Admin view of My Scout Group Shop. In the section titled “Group Message”, edit the text to your desired copy.
Scroll down to click “Save” at the bottom of the screen when complete.
Scroll down to click “Save” at the bottom of the screen when complete.
How do I update my fundraising goals?
Login to the Admin view of My Scout Group Shop. In the section titled “Available goal(s) ($,CAD)”, edit the goal amount for the displayed fundraisers in the section.
Scroll down to click “Save” at the bottom of the screen when complete.
Scroll down to click “Save” at the bottom of the screen when complete.
What is the difference between my “Total Fundraised” and “Group Breakdown”?
The Total Fundraised is your total fundraising goal for the entire Scouting Season. This combines your goal for each individual fundraiser. Your donations that come in through the platform are tracked and updated.
The Group Breakdown shows your fundraised amounts per campaign. Your donations that come in through the platform for each fundraiser are tracked and updated in their respected section.
Do I have to participate in National Fundraisers?
Our national fundraisers are meant to provide an opportunity for Groups across the country to raise funds to support their Scouting activities. Participating in your National Fundraisers is optional.
Can my Group accept online donations without participating in a Scouts National Fundraiser?
Not at this time. We plan to update this feature for September 2025.
Do I have to participate in a Scouts Canada National Fundraiser to use My Scout Group Shop?
Currently, yes. Since this is a beta test, your Group must register to participate in our Scoutrees National Fundraiser to use My Scout Group Shop. We plan to update this for the full launch in September 2025.
When will my Group receive the funds earned?
Funds will be distributed to your Group at the end of the Scoutrees Fundraiser in June.
I still have more questions
